BT RESIDENTIAL BROADBAND

You may cancel your agreement for the service and order for equipment within 14 days from your service start date (or the day you receive your order confirmation or your equipment is delivered, if this is later). This doesn’t apply to some services such as BT Sport or BT TV add-ons. We set out how this works in our terms and conditions at bt.com/legalstuff. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply. You must also return any equipment we have sent you. Where you have also cancelled an order for equipment, you must return it (undamaged and in its original packaging), following our instructions. We will refund anything you have already paid for the equipment but may deduct the relevant costs where damage has occurred to the equipment and it is not in its original condition.

Your download speed is the speed at which you can download or stream things from the internet.

Your upload speed is the speed that you can upload things to the internet (for example, posting photos to social media).

It’s important to know that the speed ranges we show are an estimate. They’re based on homes with similar lines to yours, but there are other things than can affect the speed you’ll get – like how many people are using your broadband connection at the time, and whether you’re using a wireless or cable connection.